Contact Nos.: (055) 251-2669; (055) 251-2670; (055) 543-9259
Copyright© 2017 | Catbalogan Water District
JMK IT Solutions
In cooperation with
CATBALOGAN WATER DISTRICT
The official website of
Pier II, Allen Avenue Ext, Brgy. 04, Catbalogan City, Samar Philippines
Attending Complaints
Who may avail?
- Disconnected customers that have already paid their arrears and reconnection fee
Requirements
Reconnection Fees
- For Requested Disconnection - Php 100.00
- 12 months disconnected - Php 500.00
- Over 12 months - Fees and Charges for New Application applies
Availability of Service
- Monday to Friday - 8:00am to 5:00pm (Except Holidays)
Location
- CWD Office Front Desk - Commercial Division
For Inquiries of installation status
- Engineering Division c/o Engr. Miguel P. Macaspag
- Call (055) 251-2669; (055) 543-9259
STEPS
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CONCESSIONAIRE
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OFFICE STAFF
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DURATION (Waiting Time)
|
PERSON-IN-CHARGE
|
1
|
Payment of Arrears
|
Receive payment, Issue O.R. and direct customer to cashier
|
3 mins
|
Teller
|
2
|
Payment of Reconnection Fee
|
Receive Payment, issue O.R.
|
3 mins
|
Cashier
|
3
|
Prepare Job order
|
5 mins
|
Customer Assistant (Frontdesk Clerk)
|
|
4
|
Assign Personnel & Schedule
|
4 mins
|
Eng'g Division Manager
|
|
5
|
-
|
Request Materials /Water Meter/Padlock Key
|
15 mins
|
Installation Team
|
6
|
Proceed to Reconnection site
|
1 hour
|
Installation Team
|
|
7
|
Reconnection
|
15 mins
|
Installation Team
|
|
Total Duration (Waiting Time):
|
1 hour and 45 mins.
|
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